Collect debug and crash logs from the Vision Pro app

Grab Immersive for Autodesk VRED's debug logs from the Files app and the visionOS crash report for the app to attach to a support ticket.

This guide explains how to retrieve the Immersive for Autodesk VRED debug logs on Apple Vision Pro using the Files app, and how to grab the visionOS crash report when the app crashed — both of which you can attach to a support ticket.

Overview

Immersive for Autodesk VRED on Apple Vision Pro continuously writes system events, network activity, and error details to a log folder inside the app's own storage. These logs are invaluable when diagnosing connection issues, streaming problems, or unexpected behavior — and they are always on, so no setup is required to capture them.

Logs are retained for two weeks.

For OS-level issues — for example a crash or the app failing to launch — the in-app log may not contain the relevant data. In those cases grab the Immersive for Autodesk VRED crash report from visionOS instead; see Get the Immersive for Autodesk VRED crash report below.

Prerequisites

  • Immersive for Autodesk VRED app installed on your Apple Vision Pro
  • No active streaming session is required

Step-by-step instructions

Step 1: Open the Files app

On your Apple Vision Pro, open the Files app.

Step 2: Navigate to the Immersive for Autodesk VRED log folder

In the sidebar, expand On My Apple Vision Pro → Immersive for Autodesk VRED → Logs.

The file you need is [date]_Immersive_for_Autodesk_VRED.log — for example 2026-08-31_Immersive_for_Autodesk_VRED.log. Pick the one whose date matches when the issue happened (sort by Date if needed).

You may also see a [date]_user_defaults.log file next to it. That one only holds local app preferences and is not needed for support tickets unless we specifically ask for it.

Step 3: Share the log file with the support team

  1. Long-press (or tap and hold) the log file, or tap the share icon.
  2. Choose Mail, AirDrop, or any other share target to send the file to the support team.
  1. Reproduce the issue you are experiencing.
  2. Open the Files app and go to On My Apple Vision Pro → Immersive for Autodesk VRED → Logs.
  3. Pick the most recent [date]_Immersive_for_Autodesk_VRED.log file (its date should match the issue). Skip [date]_user_defaults.log — that isn't needed for support tickets.
  4. Share the file with the support team.

Get the Immersive for Autodesk VRED crash report

If Immersive for Autodesk VRED crashed, failed to launch, or was unresponsive, the in-app log may not contain the relevant data — in that case grab the crash report visionOS itself recorded for Immersive for Autodesk VRED. Support may ask for it alongside the in-app debug log.

  1. On the Apple Vision Pro, open the Settings app.
  2. Go to Privacy & Security → Analytics & Improvements → Analytics Data.
  3. Scroll the list and look for entries whose name starts with Immersive for Autodesk VRED and ends in .ips (for example Immersive for Autodesk VRED-2026-05-22-101530.ips). The timestamp in the filename should match when the crash happened.
  4. Tap the entry to open it, then use the share button to Save to Files, AirDrop it, or send it via Mail.
  5. If you saved to Files, open the Files app to find the .ips file and share it with the support team.

If you can't find an entry that starts with "Immersive for Autodesk VRED", visionOS did not record a crash report for the app — attach the in-app debug log instead and let support know.

Notes

  • Logs are retained for two weeks.
  • Log files may contain network addresses and session identifiers. Handle them with appropriate care.