Collect debug and crash logs from the Vision Pro app

Grab Innoactive Spatial's debug logs from the Files app and the visionOS crash report for the app to attach to a support ticket.

This guide explains how to retrieve the Innoactive Spatial debug logs on Apple Vision Pro using the Files app, and how to grab the visionOS crash report when the app crashed — both of which you can attach to a support ticket.

Overview

The Innoactive Spatial client for Apple Vision Pro continuously writes system events, network activity, and error details to a log folder inside the app's own storage. These logs are invaluable when diagnosing connection issues, streaming problems, or unexpected behavior — and they are always on, so no setup is required to capture them.

Logs are retained for two weeks.

For OS-level issues — for example a crash or the app failing to launch — the in-app log may not contain the relevant data. In those cases grab the Innoactive Spatial crash report from visionOS instead; see Get the Innoactive Spatial crash report below.

Prerequisites

  • Innoactive Spatial app installed on your Apple Vision Pro
  • No active streaming session is required

Step-by-step instructions

Step 1: Open the Files app

On your Apple Vision Pro, open the Files app.

Step 2: Navigate to the Innoactive Spatial log folder

In the sidebar, expand On My Apple Vision Pro → Innoactive Spatial → Logs.

You'll see one or more log files. The most recent file (sort by Date if needed) contains the events leading up to the issue you're reporting.

Step 3: Share the log file with the support team

  1. Long-press (or tap and hold) the log file, or tap the share icon.
  2. Choose Mail, AirDrop, or any other share target to send the file to the support team.
  1. Reproduce the issue you are experiencing.
  2. Open the Files app and go to On My Apple Vision Pro → Innoactive Spatial → Logs.
  3. Pick the most recent log file (its timestamp should match the issue).
  4. Share the file with the support team.

Get the Innoactive Spatial crash report

If Innoactive Spatial crashed, failed to launch, or was unresponsive, the in-app log may not contain the relevant data — in that case grab the crash report visionOS itself recorded for Innoactive Spatial. Support may ask for it alongside the in-app debug log.

  1. On the Apple Vision Pro, open the Settings app.
  2. Go to Privacy & Security → Analytics & Improvements → Analytics Data.
  3. Scroll the list and look for entries whose name starts with Innoactive Spatial and ends in .ips (for example Innoactive Spatial-2026-05-22-101530.ips). The timestamp in the filename should match when the crash happened.
  4. Tap the entry to open it, then use the share button to Save to Files, AirDrop it, or send it via Mail.
  5. If you saved to Files, open the Files app to find the .ips file and share it with the support team.

If you can't find an entry that starts with "Innoactive Spatial", visionOS did not record a crash report for the app — attach the in-app debug log instead and let support know.

Notes

  • Logs are retained for two weeks.
  • Log files may contain network addresses and session identifiers. Handle them with appropriate care.